The New Social Order: How Restaurants Are Catering to Demand

9/15/17 8:06 AM Natalie Appleton

It's kind of funny now, to think about the way we used to order pizza.

Find the phonebook under the sofa or above the fridge. Flip to the back to the phonebook to find the pizza places and their menus. Walk to your rotary telephone in the kitchen. Dial the number, fingers dusty with the inky scent of the yellow pages, give your order to the kid on the other end of the phone, tell him your address and give him directions.

Check to make sure you have cash—you had to have cash. About an hour later, the kid’s beat-up car pulled into the driveway, quarters and bills shifting in his fanny pack, and the doorbell rang.

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Topics: Restaurant Sales and Labor Forecasting, Guest Experience

How Can Restaurants Win Over Sports Fans?

10/4/16 7:00 AM Natalie Appleton

When it comes to sports fans, we know this much:

  1. They like to watch the game live.
  2. They like to drink while they watch the game.
  3. They like to eat while they watch the game.

In short - sports fans are good for business.

What do you need to know about getting more sports fans in your door?

To give you a sense of who your sports fans are, the impact they can have on your restaurant, and how you can best prepare for them, we’ve profiled four unique sports species: NFL fans, fans of that other kind of football, MLB fans, and NHL fans.

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Topics: Restaurant Scheduling, Guest Experience

5 Things to Consider to Get Your Restaurant Ready for Fall

8/16/16 7:00 AM Natalie Appleton

A trio of after-work ladies is saying cheers to Friday with happy hour sangrias, a heat wave drove your patio to hit an all-time sales record Saturday, and now that it’s halfway through summer, front and back of house are rocking.

Someone might even catch you smiling.

In the midst of all this bliss, it might be easy to shove to the back of your mind the ‘f’ word.

Fall.

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Topics: Restaurant Sales and Labor Forecasting, Guest Experience

3 Best Weather Apps for the Restaurant Industry

7/19/16 7:00 AM Natalie Appleton

We’ve all been there: Dozens of guests trampling over chairs to get inside during a flash rain.

All hands on deck racing to carry plates and drinks from the patio to who-knows-which-table inside the restaurant.

Flushed servers scrambling to find their guests, switch tables, swap bills.

It’s humid.

It’s crazy.

In a few minutes, it’s sunny.

And everyone wants to go back outside with a mojito.

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Topics: Manager Time Savings, Guest Experience

Patio Season is Upon Us!  3 Ways to Ensure Amazing Service For Your Outdoor Guests

4/19/16 7:00 AM Natalie Appleton

Patio_Schedule.jpg

It’s hot out, you’re hungry, and you’ve just stumbled upon a patio where people are tipping back cold margaritas and soaking up the sun.

We’ve all been there: Despite knowing full well that the service on patios is often sub-par, we ask for a table outside.

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Topics: Restaurant Scheduling, Guest Experience