Time Theft: Who is Really Doing the Stealing?

12/7/16 7:00 AM Natalie Appleton

Most of the time, when we talk about time theft, we’re hearing it from the point of view of owners: Employees are skirting the rules to show they’ve worked more hours than they really have, and that’s costing me money.

What we don’t always think about is the other kind of time theft, the kind where staff are being stolen from.

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Topics: Restaurant Culture, Time and Attendance

When Planning Your Staff Holiday Party Don't Forget About Your Culture

11/16/16 7:00 AM Jason Wagenaar

The best Christmas party Ameego ever had.

Sounds like the title of the kind of story you write on the first day back at school after Christmas holidays. Except I’m sure I would have spelled Ameego wrong.  

And when I was nine a ‘party’ still involved everyone bringing cookies from home, and maybe a mix tape with Madonna and Hall and Oates. Classic.

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Topics: Restaurant Culture

6 Do’s and Don’ts of Restaurant Training Across Multiple Languages

11/9/16 8:00 AM Natalie Appleton

Sous chefs and expeditors, resos and high tops.

The safe internal temperature of chicken.

Squirrel (the POS system).

Restaurants are a world of their own, with a language and safety standards you just won’t find anywhere else. Given all that, it’s hard enough for people born here to find their place in the kitchen or front of house, never mind for those who speak English as a second language.

With some estimating that more than a third of kitchen and fast food workers are non-natives, the restaurant industry enjoys incredible diversity, but also challenges when it comes to training.

How can your restaurant break through language barriers to successfully train and develop team members who aren’t native English speakers?

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Topics: Restaurant Culture

7 Restaurant Survival Tips for the Holidays

11/1/16 7:00 AM Natalie Appleton

They’re coming!  We're talking about:

  1. American Thanksgiving
  2. Christmas
  3. New Year’s

And this year, your restaurant is going to sail through the holiday season so gracefully you could do it with your eyes closed and one mittened hand behind your back.

Here’s how.

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Topics: Restaurant Culture

The Kitchen Staff Crisis: What Can Be Done About It?

10/12/16 6:00 AM Natalie Appleton

When it comes to finding and keeping great kitchen staff—a challenge that’s reached near crisis levels in some areas in recent years—the restaurant industry faces a hard and simple truth: Wages are too low and the hours are too long.

Or is that the reason kitchens can’t keep staff? 

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Topics: Restaurant Staff Hiring, Restaurant Culture

How Generation Z Will Shake Up the Restaurant Industry

9/13/16 7:00 AM Natalie Appleton

They told you that Gen X-ers wanted experiences over stuff.

They said Gen X-ers believed in working to live.

They said Gen X had a short attention span and they wanted everything, now, on their phones.

Well, forget all that, because it’s nearly Gen Z’s turn, and they’re an entirely different bunch.

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Topics: Restaurant Culture

To Tip or Not to Tip: Does Tipping Still Make Sense?

8/30/16 7:00 AM Natalie Appleton

The practice of tipping has been around for hundreds of years, and it has always rewarded front of house staff much more than their counterparts in the kitchen.

As restaurant operators work toward decreasing the disparity in pay for the first time, however, some eateries are experimenting with alternatives to tipping.

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Topics: Restaurant Culture

The Top 3 Challenges Every Multi-Unit Restaurant Manager Must Face

7/26/16 7:00 AM Richelle Starke

Whether you oversee 2 locations or 15, there are a few common problems that every multi-unit or regional restaurant manager faces.

We asked a few Ameego clients to share what they think are the worst challenges and to pass along their tips and tricks for dealing with them.

Here’s some of what they had to say.

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Topics: Leadership, Restaurant Culture

4 Expensive Problems Created by Scheduling Your Staff Outside Their Availability.

7/5/16 7:00 AM Natalie Appleton

This is how it starts: Your eyes dart back and forth from the blank schedule on your screen to the notebook filled with handwritten time-off requests from everyone, it seems.

Cheryl has an exam. Jeff’s grandma died. Erica’s sister is getting married in Mexico.

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Topics: Restaurant Scheduling, Restaurant Culture

3 Qualities Every Multi-Unit Restaurant Manager Must Have

6/21/16 7:00 AM Richelle Starke

There are certain things you expect to see on every job description you encounter.

Must-have traits or qualities, characteristics the successful applicant needs to possess.

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Topics: Leadership, Restaurant Culture

Feeling Burned Out as a Restaurant Manager? 4 Ways to Re-ignite Your Spark!

5/4/16 7:00 AM Richelle Starke

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There’s a misbelief that seems to run rampant in many industries these days, and the hospitality industry is no exception.

It’s the belief that by working more hours, you’ll get more done.

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Topics: Leadership, Restaurant Culture

The 4 Building Blocks of an Amazing Restaurant Culture

4/12/16 7:00 AM Richelle Starke

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This week I read an article from the Harvard Business Review entitled “Culture is not the Culprit.”  The gist of its argument is that – contrary to what many corporate leaders and consultants are preaching – when a company is struggling, fixing its culture is not the magic solution to all its troubles.

Now, to a certain degree, I agree with the idea that culture is an outcome and not a solution. But I think this particular article is missing the point a little bit.

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Topics: Leadership, Restaurant Culture

How To Manage Your Staff Time-Off Requests Fairly and Efficiently

3/16/16 7:00 AM Natalie Appleton

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Time-off requests come in all forms.

Misspelled text messages, on cocktail napkins passed across the bar at happy hour, or to your face while running food out to a table during the dinner rush.

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Topics: Leadership, Restaurant Culture

Staff Feedback: How to Reduce Turnover and Keep Your Team Happy

2/23/16 7:00 AM Natalie Appleton

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Topics: Leadership, Restaurant Culture, Improving Restaurant Profit

8 Simple Steps for Having an Awesome Staff Meeting

2/11/16 12:02 PM Megan Duffy

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We’ve all had those meetings….

Watching the seconds tick by, you can almost see time slowing down.

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Topics: Leadership, Restaurant Culture